Thememarts Refund Policy

At thememarts.com, our refund policy ensures fairness to both customers and authors. Since the items are digital goods, specific conditions apply. Below are the key terms regarding refunds:

Refund Eligibility

1. Wallet Purchases
   Refunds for items purchased using the account wallet are credited back to the wallet only. No refunds to the original payment method.

2. Situations Warranting Refunds:

   • Not as Described: Item significantly deviates from its description or preview.
   • Security Issues: Item contains a vulnerability that cannot be promptly fixed.
   • Support Issues: Promised support was not provided during the entitlement period.
   • Unused Support Extension: If canceled before the existing support expires.
   • Undownloaded Items: Items not downloaded within 3 months may qualify for a refund, subject to verification.
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3. Processing Time
   Approved refunds reflect in the original payment source within 5–7 working days.

Non-Refundable Situations

Change of mind or mistaken purchase.

Items not meeting personal expectations or quality preferences.

Lack of expertise to use the item.

Inadequate refund reasoning or missing details.

Access loss due to item removal or inactive authors.

Dispute Resolution

If an author denies a refund request, customers may escalate the issue to thememarts for review. Final decisions are at our sole discretion, considering all evidence provided.

For technical issues with items under “Web Themes and Templates” or “Code,” contact the author first for assistance. This collaborative process often resolves most issues effectively.

For further questions or support, please reach out via our platform.